Support LoopReturns, exchanges and order tracking that run themselves.
Support Loop is the private returns platform built for every store under Westros Digital Retail — one system for the customer return flow, staff approvals, gift cards, exchanges and shipment tracking, in each store's own language.
One system, every step of the post-purchase journey.
Built to replace third-party returns and tracking apps with something we fully own — same customer experience, no subscription, no vendor lock-in.
Customer returns flow
Customers look up their order and choose a gift card, exchange, refund, or keep-the-item cashback — with the offer that benefits us most shown first.
Staff approvals
Every return lands in the admin queue for review — approve, reject, review claims with photos, and settle payouts, all from one dashboard.
Gift cards & exchanges
Real Shopify gift cards and draft-order exchanges, created automatically, with bonus rules and abuse protection built in.
Order tracking
A simple 5-stage tracker — Ordered, Shipped, In transit, Out for delivery, Delivered — customers can follow without a third-party tracking page.
Automatic emails
Every status change sends a branded email automatically, including an 8-day shipping delay notice, via our own Resend integration.
Multi-store, multi-market
One admin login covers every Westros store. Each store gets its own branding, currency and customer-facing language.
From return request to resolved, in five steps.
Ready to take a look?
Sign in to manage returns, review claims, update tracking and configure every store from one place.
Open admin dashboard →